Social and Mobile Workplace Communications Report Discussion

Question Description

Report Instructions

All submissions must be in PDF in only one single document.

You must write an informal informational report between 2000-3000 words about how you have used the skills learned from BUS 207 in your other classes or outside.

Each section should include:

  1. A topic sentence
  2. A reflection of what you learned (do not summarize the content of the course). You can include before/after scenarios. You can include a reflection on information that surprised you. You can talk about what you learned and how it affected you.
  3. Proof of learning. You need to reflect on how you used these skills from other classes by proving proof. Here is an example from a past paper:
    1. As you can see from the appendix (pg. 4-9), I have been taking notes in my Emirate’s Studies course. I had heard that this course is really hard because students need to remember a lot of information. However, I took notes right from the beginning. This helped me a lot during my exam revision because I had the information that was in the textbook and I also had notes from what the teacher said in class. For example, on page 6, I wrote down some extra information that the teacher assured us would be on the exam. It was exciting to see that the teacher was true to her word. The extra information was on the test. I got the answer right, but my friends who did not take notes did not get the answer right. This encouraged me to write more notes and ensure my notes were detailed. One problem with my notes is that they were too messy. I was trying to write quickly, but that caused my handwriting to suffer. I did as Ms. Robyn suggested and recopied my notes when I got home. This was an interesting exercise because it helped me reflect on what I learned. I found that I understood the information better and this helped me learn more.
  4. A summary sentence that brings the section to a close.

ART & POWER OF FORMATTING WEEK 3_2 WHICH PLATE WOULD YOU PREFER TO BE SERVED TO YOU AT A RESTAURANT? WHY? READABILITY When many scholars began conducting research on social media, we were inspired by what we thought of as the democratizing possibilities and effects of social media platforms. For Tunisia in the Arab Spring of 2011, the Spanish indignados, and later Occupy Wall Street (Gerbaudo, 2012), social media platforms—like Twitter—were lauded as key tools to facilitate the organization of social movements by serving as a stitching mechanism. When many scholars began conducting research on social media, we were inspired by what we thought of as the democratizing possibilities and effects of social media platforms. For Tunisia in the Arab Spring of 2011, the Spanish indignados, and later Occupy Wall Street (Gerbaudo, 2012), social media platforms—like Twitter—were lauded as key tools to facilitate the organization of social movements by serving as a stitching mechanism.

FONT FONTS ARE COOL Fonts have a personality, an energy, an emotion that can enhance, contrast with, or conflict with your project. The more you know about fonts, the better you can use them to express what your project is about. ABBREVIATIONS: ESSAY OR WHATSAPP TEXT? PUNCTUATION HIGHLIGHTING ALIGNMENT & MARGINS HEADINGS & SUB-HEADINGS VISUALS • Pictures • Tables • Graphs • Charts RESOURCES USED • Succeeding in the Social and Mobile Workplace Learning Outcomes After studying this chapter, you should be able to do the following: 1 Describe how strong communication skills will improve your career out­ look, strengthen your credi­ bility, and help you succeed in today’s competitive digi­ tal age marketplace. 2 Confront barriers to effective listening, and start building your listening skills. 3 Explain the features of nonverbal communication, and recognize the impor­ tance of improving your non­ verbal communication skills. 4 Name five common dimensions of culture, and understand how culture influ­ ences communication and the use of social media and communication technology. 5 Discuss strategies that help communicators over­ come negative cultural attitudes and prevent miscommunication in today’s diverse, mobile, social-media-driven workplace.

2 ,_, Mastering the Tools for Success in the Twenty-First-Century Workplace What kind of workplace will you enter when you graduate, and which skills will you need to be successful 111 it? Expect a fast-paced, competitive, and highly connected digital environment. Communication technology provides unmatched mobility and connects individuals anytime and anywhere in the world. Today’s communicators interact using multiple mobile electronic devices and access information stored in remote locat1ons, in the cloud. This mobility and instant access explain why Chapter 1: Succeeding in the Social and Mobile Workplace i11erc;1sing numbers of workers must be available practically around the clock and must respond quickly. Your communication skills will always be on display and will determine your credibility. This first chapter presents an overview of communication in business today. It addresses the contemporary workplace, listening skills, nonverbal communication, the cultural dimensions of communication, and intercultural job skills. The remain­ der of the book is devoted to developing specific writing and speaking skills.

1-1a Strong Communication Skills: Your Key to Success Effective writing skills can be a stepping-stone to great job opportunities; poorly developed writing skills, on the other hand, will derail a career. When competition is fierce, superior communication skills will give you an edge over other job applicants. In survey after survey, recruiters place communication high on their wish lists. 1 In one recent study, employers ranked writing and oral communication among the five top attributes in job seekers, after teamwork and problem-solving skills.2 Your ability to communicate is a powerful “career sifter.” 3 Strong communication skills will make you marketable even in a challenging economic climate. Perhaps you are already working or will soon apply for your first job. How do your skills measure up? The good news is that you can learn effective communication. This textbook and this course can immediately improve your communication skills. Because the skills you are learning will make a huge difference in your ability to find a job and to be promoted, this will be one of the most important courses you will ever take. 1-1b The Digital Revolution: Why Communication Skills Matter More Than Ever Since information technology, mobile devices, and social media have transformed the workplace, people in today’s workforce communicate more, not less.

Thanks to technology, messages travel instantly to distant locations, reaching potentially huge audiences. Work team members can collaborate across vast distances. Moreover, social media are playing an increasingly prominent role in business. In such a hyper­ connected world, writing matters more than ever. Digital media require “much more than the traditional literacy of yesterday,” and workers’ skills are always on display.’ As a result, employers seek employees with a broader range of skills and higher levels of knowledge in their field than in the past; hiring standards are increas­ ing.6 Educators are discussing “essential fluencies”-twenty-first-century skills that include analytical thinking, teamwork, and multimedia-savvy communication. 7 Pew Research found that 90 percent of the Americans polled consider communication the No. 1 skill for a successful life. 8 Billionaire entrepreneur Richard Branson concurs, calling communication “the most important skill any leader can possess.” 9 Further­ more, jobs relying heavily on people skills such as communication are less likely to be killed by automation and will offer the most opportunities in the future.10 Skills Gap.

Unfortunately, a great number of workers can’t deliver. More than half of the respondents in an employer survey criticized applicants for their lack of com­ munication, interpersonal, and writing skills. Staffing company Adecco reported that 44 percent of its respondents cited a similar skills gap. 11 Recruiters agree that regardless of the workplace media used, “the ability to communicate an idea, with force and clarity” and with a unique voice is sorely needed. 12 In a PayScale study, 44 percent of bosses felt new graduates lacked writing skills as well as critical­ thinking and problem-solving skills (60 percent).U LEARNING OUTCOME 1 Describe how strong comm unication skills will improve your career outlook, strengthen your credibility, and help you succeed in today’s competitive digital age marketplace. “Communicating clearly and effectively has NEVER been more important than it is today. Whether it’s fair or not, life-changing critical judgments about you are being made based solely on your writing ability.”‘ Victor Urbach, management consu/tanr Note: Small superscript numbers in the text announce information sources.

Full citations are near the end of the book. This edition uses a modified American Psychological Association (APA) reference format. Communication and Employability. Not surprisingly, many job listings require excellent oral and written communication skills. An analysis of 2.3 million Linked In profiles revealed that oral and written communication skills were by a large margin the top skill set sought, followed by organization, teamwork, and punctuality. 14 In Chapter 1: Succeeding in the Social and Mobile Workplace 3 will closely examine your · acId.1t1on, w1·11 Iearn ·111 1 atei• L•hapters-, recruiters as you . · · 1·ism. N atu· d profess1ona an · skills ·ation 1 , L onlmc persona to learn about your commui . . content. 11 pn;itc mappro post or orly po e ·t 1 wn 10 · · cand1dates w · not hire rally, they will . guard Your reputation and personal credibility are vital assets you must Techies Write Too. Even in technical fields such as accounting and 111formation technology, you will need strong communication skills. A researcher suggests that ”The days of being able to plug away in 1solatton on a quantttanve problem and be paid well for it arc increasingly over.””‘ In an economy relying on mnovanot�� generating ideas isn’t enough; they must be commu111cated dearly, �ften 111 wntmg. A recruiter in the high-tech industry explains, “Commu111catton IS KEY.

You can have all the financial tools, but if you can’t commu111cate your point clearly, none of it will matter.” 18 A poll of nearly 600 employers showed that they_are lo�kmg for ”communicators with a capital C,” people who offer superb speakmg, wntmg, 1 listening, presentation, persuasion, and negotiation skills. ” Writing Is in Your Future. Regardless of career choice, you will probably be send­ ing many digital messages, such as the e-mail shown in Figure 1.1. Because electron, _ c mail and other digital media have become important channels of commu111cat1on Figure 1.1 Businesslike, Professional E-Mail Message Send I.I Ii) ..,,_ tU.I 11v ! i � -¢ • oo,,ons ” c, 10 HTML Customer Service Improvement Team To: From: Samuel D. Hidalgo Subject: Social Media Strategy Meeting: Wednesday, February 7 Starts with casual greeting to express friendliness —–+-◄ Hi. Team, Sets off meeting 1nformat1on for easy recogn1t1on and retrieval I I Bullets action requests and places I them near message end where readers expect to find them { I-. Because this docan shows umenl internal e•mail, a full signature block 1s not necessary.

Co­ workers lend lo be connected on the same e·ma1I syslem Ii and can easily find -,… one anolher E·malls to external audiences require a s1gnalure block v1ilh full contact 1nformal1on. …. 4 !3 0 u ses precise sub1ect line to convey ey 1nformat1on qu1ckly II As recommended at our last meeting, I have sc\iedlll.:.:l a,, c,-a,arketing and social­ ,_ Announces most media specialist to speak 10 us about improvinc1 ovr :,c1,11 mec,a responses. Social important idea first media consultant Alexis Johnston, founder c,f A r,exx M,,,:,ei:r,J Solutions, has agreed with m1n1mal back• to discuss ways to turn our social n1edia prescnc1-:””‘ i11tv ,i c-0m1,.,,:htive advantage. ground 1nformat1on Mark your calendars fo, the followmg·

Social Media Strategy Meeting Wednesday, February 7, 11 a.m to 3 p.m. Conference Room 1n previous meetings our team acknowledged that customers are increasingly turning to our website, biogs, and Facebook pages to locate information, seek support, and connect with us. However, we are experiencing problems in responding quickly and effectively. Ms. Johnston promises to address these concerns. She will also tell us whether we need to establish a presence in additional social media networks. Ms. Johnston will help us decide whether we should hire an in-house social media manager or pay for an external service. To make this meeting most productive, she o– ,_ Provides details asks that each team member submit at least three questions or problem areas for about meeting with discussion. trans1t1on to action requests Action Requests: . Please send three discussion questions to Alan (alan.wong@tekmagik-services – – Closes by telling .com) by February 2 at 5 p.m. so that he can relay them to Ms. Johnston. where to find add1· t1onal 1nlormat1on • Because we will be ordering box lunches for this meeting, please make your also expresses selection on the intranet before February 2. apprec1a11on II you have any questions, drop by my office or send a note.

Thanks for your continued efforts to improve our customer service! Sam Samuel D. Hidalgo Director, Customer Service Chapter 1: Succeeding in the Social and Mobile Workplace – day’s workplace, all digital business messages must be clear, concise, and pro­ in _ t� _ ess onal. Nottee that the message in Figure 1.1 is more businesslike and more pro­ � � tes�tonal than the quick text or e-mail you might send socially. Learning to write professional digital messages will be an important part of this course. 1-1c What Employers Want: Professionalism Your future employer will expect you to show professionalism and possess what are often referred to as soft skills in addition to your technical knowledge. Soft skills are essential career attributes that include the ability to communicate clearly, get along with coworkers, solve problems, and take initiative.20 A PayScale study found that employers considered writing proficiency an indispensable hard skill.21 In a Wall Street journal survey of nearly 900 executives, 92 percent said that soft skills are equally important or more important than technical skills. As a tech sector recruiter put it, “Communications, teamwork, and interpersonal skills are critical­ everything we do involves working with other people.” 22 Not every job seeker is aware of the employer’s expectations. Some new-hires have no idea that excessive absenteeism or tardiness is grounds for termination.

Oth­ers are surprised to learn that they are expected to devote their full attention to their duties when on the job. One frustrated Washington, D.C., restaurateur advertised for workers with “common sense.” She said “I can teach somebody how to cook soup. But it’s hard to teach someone normal manners, or what you consider work ethic.” 21 Projecting and maintaining a professional image can make a real difference in helping you obtain the job of your dreams. Once you get that job, you are more likely to be taken seriously and promoted if you look and sound professional. Don’t send the wrong message and risk losing your credibility with unwitting and unprofes­ sional behavior. Figure 1.2 reviews areas you will want to check to be sure you are projecting professionalism. You will learn more about soft skills and professionalism in Chapter 11.

The Communication Workshop at the end of this chapter will help you explore your future career and the need for soft skills. 1-1d “In a survey conducted by PwC, CEOs cited ‘curiosity’ and ‘open­ mindedness’ as traits that are becoming increasingly critical. Today’s star employees need the full package: hard or technical skills backed up with soft skills and emotional intel­ ligence. It isn’t enough to say you’re good with people, a resume catch­ phrase that’s become empty jargon.”24 Dennis Yang, chief executive officer of Udemy How Your Education May Determine Your Income As college tuition rises steeply and student debt mounts, you may wonder whether going to college is worthwhile. Yet the effort and money you invest in earning your college degree will most likely pay off. College graduates earn more, suffer less unemployment, and can choose from a wider variety of career options than workers without a college education. Moreover, college graduates have access to the highest­ paying and fastest-growing careers, many of which require a degree. 25 As Figure 1.3 shows, graduates with bachelor’s degrees earn nearly three times as much as high school dropouts and are almost four times less likely to be unemployed.16 Writing is one aspect of education that is particularly well rewarded. One corpo­ rate president explained that many people climbing the corporate ladder are good.

When he faced a hard choice between candidates, he used writing ability as the deciding factor. He said that sometimes writing is the only skill that separates a candidate from the competition. A survey of employers confirms that soft skills such as communication ability can tip the scales in favor of one job applicant over another.27 Your ticket to winning in a competitive job market and launching a suc­ cessful career is good communication skills. 1-1e Confronting the Challenges of the Information Age Workplace The workplace is changing profoundly and rapidly. As a businessperson and as a business communicator, you will be affected by many trends, including communica­ tion technologies such as social media, expectations of around-the-clock availability, and ream projects. Other trends include flattened management hierarchies, global Chapter 1: Succeeding in the Social and Mobile Workplace s f igure 1.2 Projecting Professionalism Wh en You Communicate Uptallcial n1ctiia ‘) Real name Twitter handles and user names that don’t sound cute or ltke chatroom nicknames Posts 1n good taste, fit for public consumption An outgoing message that states your name or phone number and provides instructions for leaving a message An outgoing message with strident background music, weird sounds, or a joke message.

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