You have recently been hired as a Chief Information Governance Officer (CIGO) at a large company (Healthcare industry). This is a newly created position and department within the organization that was founded on the need to coordinate all areas of the business and to provide governance of the information. You will need to hire for all positions within your new department.
The company has been in business for more than 50 years and in this time has collected vast amounts of data. Much of this data has been stored in hard copy format in filing cabinets at an offsite location but in recent times, collected business data is in electronic format stored in file shares. Customer data is being stored in a relational database, but the lack of administration has caused data integrity issues such as duplication. There are currently no policies in place to address the handling of data, business or customer. The company also desires to leverage the marketing power of social media, but has no knowledge of the types of policies or legal issues they would need to consider. You will also need to propose relevant metrics that should be collected to ensure that the information governance program is effective.
The CEO and Board of Directors have tasked you to develop a proposal (paper) that will give them the knowledge needed to make informed decisions on an enterprise-wide Information Governance program, addressing (at a minimum) all of these issues, for the company.
i.Program and technology recommendations, including:
2.Data that matters to the executives in that industry, the roles for those executives, and some methods for getting this data into their hands.
3.Regulatory, security, and privacy compliance expectations for your company
4.Email and social media strategy
5.Cloud Computing strategy
Introduction Information governance (IG) is becoming pervasive in this sector due to the increase in information systems like electronic health records (EHR). In healthcare, information governance (IG) refers to essential procedures, structures, and policies adhered to and initiated by healthcare centers, medical practitioners, and health insurance agencies to secure, utilize, organize, and collect data (Mikalef et al., 2018). Information governance focuses on extracting value from hospital data and patients. Still, it is also involved in reducing expected risks to ensure that data managed or generated by the healthcare industries are secure and protected as instructed by regulation policies, federal and state laws, and institutional compliance. Management professionals in health information must play essential duties in information governance sectors due to increased electronic health records and continuous digitization of previous medical records.
Two important facets of information governance are emerging in the healthcare industry. They include application and analysis of archival data and data protection from cyber-attacks and organizational misuse all through its lifecycle. The healthcare data lifecycle related to information governance involves collecting patient data at all medical care levels like research, treatment, government reporting, and improved outcomes. Also, it can affect other factors, such as insurance claims, payments, and billing data. Information governance is the fastest growing sector in the healthcare industry. Although other sectors have not fully adopted the technique, data derived from effective information governance strategies have indicated immense benefits in improving patient satisfaction and outcomes, preventing the increase of acute illnesses for most communities, and providing the best treatment plans for other upcoming diseases.
The data governance system has also made efforts to improve the billing procedures and reduce insurance claims and errors made in patient statements that can later afflict other assets to remedy (Hapudeniya et al., 2019). For information governance to be effective, there must be leadership from interdisciplinary teams and the advancement of institutional strategies and structures. Therefore, the need for management and executive-level professionals in this sector is expected to increase since the healthcare industry is still adopting procedures and policies dedicated to information governance. Establishing these protocols to data mapping for information functionality mainly focuses on where health informatics professionals will contribute.
The healthcare industry has also faced several primary challenges related to information governance. The first challenge is healthcare centers face difficulties managing information governance, as noted by Rabiei et al. (2019). It isn’t easy to maintain and create a coherent policy that all individuals can quickly adapt to these health institutions. Also, more resources are required to educate and train all staff members on the requirements and responsibilities for information governance. However, these challenges can easily be managed if healthcare organizations continually educate and train their staff. Also, they should ensure to have intellectual property protection and data governance included in their management.
This would help continuity over ownership and responsibilities in the healthcare sector. The other challenge is in terms of data protection and confidentiality. Most healthcare institutions fail to adhere to the Data Protection Act (DPA), which involves getting permission from people before sharing or using their data (Asadi et al., 2019). Most hospitals have implemented Electronic Health Records (EHR) to handle numerous information, including private and sensitive patient data. These institutions also have access to vital financial data, insurance protocols, and many patients’ treatment procedures. Therefore, implementing EHR systems helps manage all the bulky information and avoid medical errors due to confusion. However, hospitals do not consistently implement and develop new techniques, processes, and services in a structured and secure manner. Most of these rules involving following the DPA protocol or continuously auditing and monitoring patients’ confidential data are frequently violated. Perhaps the healthcare industry’s main challenge is to ensure innovation is done according to information governance compliance.
These necessities should be in line with the policies and scope of information governance to endure their effectiveness. The last challenge is promoting information security. Considerably, this should be conducted by keeping a complete asset register for comprehensive information, having physical security measures to prevent unauthorized access to sensitive data, having incident management reports that are well documented, and making sure reasonable access control to information assets and operating systems are accessed through managed rights for all users. These requirements have high demands on cautious cybersecurity standards, followed by numerous investments in the required security technology (Daneshmandnia, 2019). These protocols do not always favour the greatest and primarily resourced software advancement organizations over the small ones. The adaptability and agility to these technological changes are most important than size, which the healthcare sector should consider.
In summary, it is an essential step for the healthcare step to achieve information governance since it significantly contributes to healthcare advancement. It also relies upon the open yet available, secure but restricted access to private, confidential, or sensitive information. It has helped most organizations participate in various precious projects that have promoted patient satisfaction and better health outcomes. However, the information governance compliance should follow the trends of new and upcoming demands in e-health (Mikalef et al., 2018). Most of these requirement changes are unavoidable in addressing unique susceptibilities and providing a safe and secure place for innovation using sensitive information. Annotated Bibliography Proscovia Svärd. (2014). The impact of information culture on information/records management: A case study of a municipality in Belgium. Records Management Journal 24(1) DOI: 10.1108/RMJ-04-2013-0007 The article presents an in-depth examination of the information culture of a municipality in Belgium.
The focus of the article is on public information records which are regarded as very critical information for control by the citizens to hold authorities accountable for public resources. The article argues that the privacy act protects its citizens from unauthorized data access while citizens have the right to access public records. The study aims to promo tote the effective creation a, use and management of information by the government and its agencies. Healthcare is a public responsibility of the government and healthcare information of citizen’s should be properly created, managed and protected. Ali Daneshmandnia. (2019). The influence of organizational culture on information governance effectiveness: EngineeringRecords Management Journal. Issue and edition? Page numbers? DOI: 10.1108/RMJ-09-2018-0033 The research article covers the impacts of organizational culture on information governance especially at higher educational institutions.
Several Information Technology professionals were interviewed on how culture affects information governance effectiveness. The result was that culture influences information governance in a competition-based setup thus produced more accurate information. Anneli Sundqvista, Proscovia Svärdb, Oslo and Akershus. (2015). Information culture and records management: a suitable match? Conceptualizations of information culture and their application on records management. University of Amsterdam, University College of Applied Science. Published by Elsevier Ltd. The Netherland.Postboks4St.Olavsplass, NO0130. Oslo, Norway. Postbus1926. NL-000GGAmsterdam. The conceptual frameworks of information culture and information records managements are key to enable organizational efficiency.
The article recognizes that most organizations still find records management a challenge. The conclusions made is that there is a positive correlation between culture and performance. Omoregie, G.I. and Popoola, S.O. (2018). Organizational Culture, Information Sharing and Perception of Records Management System as Factors Affecting Organizational Effectiveness in the Banking Industry in Nigeria. Research Journal of Library and Information Science (2)3, p. 53-7. The study cross-examines information sharing and the perception if records management systems of banking systems in Nigeria. Data was collected from several managerial staff of deposit staff. The result was that there exists a low performance if records management system which is directly affecting the organizational culture, sharing of information and the perception of records management. The author advices the board of directors to encourage information sharing between managers, formulate flexible organizational culture and train staff on the perception of organizational culture. Nowinski, Cindy & Becker, Susan & Reynolds, Katherine & Beaumont, Jennifer & Caprini, Carol & Hahn, Elizabeth & Peres, Alan & Arnold, Benjamin.
(2007). The impact of converting to an electronic health record on organizational culture and quality improvement. International journal of medical informatics. 76 Supply 1. S174-83. 10.1016/j.ijmedinf.2006.05.016. The article discusses how implementing an information technology system can impact the quality of patient care. The purpose of the article is to examine the organization culture over a four-year period and quality improvement in healthcare through information governance. Electronic healthcare systems in an integrated network reviews quality management area. The findings were that organizational culture is becoming more hierarchical. Information governance therefore is needed to play a critical role in the governance and management of patient data in order to improve healthcare quality of patients. – Julie McLeod. (2012. On being part of the solution, not the problem. Records Management Journal, North Umbria University 22(3), 186-197.
https://doi.org/10.1108/09565691211283147 The article articulates the need to provide a future pathway to records management by providing a proportionate approach rather than striving for perfection. The author’s views are based on the findings of other research aiming to accurate positive changes in records management. The context is based on the use of technology or hybrid systems to improve on the existing records management by professionals. The research examines real findings through qualitative analysis where managing records in the digital domain need to be transferable rather than generalized. The conclusion is that strategic issues in records management need to be addressed and managed in the digital domain through significant knowledge contributions. Eun Park.
(2001). Understanding “Authenticity” in Records and Information Management: Analyzing Practitioner Constructs. The American Archivist, 64(2), 270-291. https://doi.org/10.17723/aarc.64.2.yrw0584547775404 The article by Eun Park mainly explores the authenticity of information management by professionals in their activities. The understanding of authenticity in records and information management is given through a statistical approach. The difficulty in judging the authenticity and context of records in a professional environment is analyzed through different professionals who depending on the context, are able to understand authenticity. The professionals then react to electronic records and management.
The outcome is that most professionals do not understand the authenticity of electronic records management. Rodreck David. (2017). Contribution of records management to audit opinions and accountability in government. South African Journal of Information Management, 19(1). https://doi.org/10.4102/sajim.v19i1.771 The author relates auditing as a support to the national democratic process and goodwill. The article focuses on consolidated government audit reports and parastatals identifying trends on the audited records. The intention is to provide audit opinions in accountability of the records and record management. The recommendations were that poor record management resulted lack of accountability and poor information governance of records as an important monitoring and control system for records management. Pietruszka-Ortyl, A. (2019). The Impact of Organizational Culture for Company’s Innovation Strategy. Marketing and Management of Innovations, 3, 178-192. http://doi.org/10.21272/mmi.2019.3-14 The article recognizes that the current organizational culture is key to establishing the success of organization, its strategies and innovation.
Organization culture is treated as the future of an organization. The characteristic knowledge of management of information and organizational culture by employees is mutually complementary. Based on imperial data, the conditions of quality culture in Poland’s organizations were examined. The article proves that organizational quality in management of innovation is based on culture creation especially in developing valuable strategies. Mohammad Ayub Khan and Laurie Smith Law. (2018). The Role of National Cultures in Shaping the Corporate Management Cultures: A Three-Country Theoretical Analysis. Submitted: February 24th 2018Reviewed: April 27th 2018Published: November 5th, 2018. DOI: 10.5772/intechopen.780 The paper examines how national culture influences organizations management. The differences and similarities of culture in Pakistan, the USA and Mexico are investigated. The outcome of the research is that the national cultures greatly influence the management of an organization. The cross-cultural management in different countries influences bilateral trade.
The research proves that culture is a key aspect in the influence of management. It is therefore relevant to the research to note that culture is an influence of management practices and can apply to information management. Literature Review Healthcare organizations have become aware that data is an asset that contributes to organizational culture, management and improvement of healthcare service delivery. The importance of data cannot be complete without proper frameworks and policies that govern the distribution management and access of healthcare information.
The health sector has various stakeholders who are faced with different challenges. The focus of the literature review will be on information governance and technology. The objective of the literature review is the practice and management of health information governance. Methods The literature was sourced from different platforms. Google search, Research Gate, Google Scholar, Digital Science and PubMed were used together with a combination of key words, Information governance, “Healthcare records management”, “Information Management”, “Organizational Culture”, “Healthcare Structures”, “Healthcare Procedures”, “Healthcare policies” and “Data”. The literature review was limited to peer reviewed scholarly articles.
The information was collected on a broad category scope which includes definitions, regulations, roles and responsibilities, management, organizational culture and law policies and regulations. Discussion The literature review covers various authors with diverse perspectives and contradictions. The author Mikalef according to the article” Information governance in the big data era: aligning organizational capabilities.”, he recognizes information governance as essential procedures, structures, and policies adhered to and initiated by healthcare centers, organizational culture, medical practitioners, and health insurance agencies to secure, utilize, organize, and collect data. The author is mainly focused on bid data and how organizations are aligning themselves to the opportunities available while also being cautious of the risks.
The use of big data can be beneficial or detrimental depending on the information governing policies and regulations set by an organization to manage its data. The author advices that information governance compliance should follow the trends of new and upcoming demands in e-health. Hapudeniya according to the article “Health Information Governance.”, data governance systems have made efforts to improve the billing procedures and reduce insurance claims and errors made in patient statements that can later afflict other assets to remedy. The author brings into attention the efforts of the government policies, culture and laws in the improvement of health procedures such as billings in relation to quality patientcare as part of the remedy. The author Daneshmandnia reviews the influence of organizational culture on information governance effectiveness in records management. The focus of the author is the challenge of information security.
The challenge of information security according to the author is best promoted by conducting and keeping a complete asset register for comprehensive information, having physical security measures to prevent unauthorized access to sensitive data, having incident management reports that are well documented, and making sure reasonable access control to information assets and operating systems are accessed through managed rights for all users. The aforementioned requirements have high demands on cautious cybersecurity standards which is followed by numerous investments in the required security technology. Asadi puts forward the challenge of data protection and confidentiality.
The publication claims that healthcare institutions fail to adhere to the Data Protection Act (DPA), which involves getting permission from people before sharing or using their data. The solution is an implementation of health records management systems that manage the data. Rabiei notes that the healthcare industry has also faced several primary challenges related to information governance. The first challenge is healthcare centers face difficulties managing information governance. The ease to maintain and create a coherent policy that all individuals can quickly adapt to these health institutions would effectively mitigate the challenges of information governance. Results It was found that information governance in healthcare can be understood defined differently by different authors.
The various aspects of information governance in the healthcare sector like policy laws, information security data protection, organizational culture and proper record management are vital to ensure proper health record systems. The authors agree that the significance of information governance in healthcare is to achieve data management in the healthcare systems. Conclusion Information governance is an important aspect of healthcare. The data demands in healthcare should adopt to technological trends and research-based materials to improve information governance. Academic intuitions are encouraged to further research on the issues affecting information governance in order to address its unique challenges while exploiting the capabilities of information management systems. References Asadi, F., Rouzbahani, F., Rabiei, R., Moghaddasi, H., & Emami, H. (2019). Information Governance Program: A Review of Applications in Healthcare. Archives of Advances in Biosciences, 10(1), 47-55. Daneshmandnia, A. (2019). The influence of organizational culture on information governance effectiveness. Records Management Journal. H…
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